Customer ServiceIf there’s one thing we’re serious about, it’s a great customer experience.
See the information below, and don’t hesitate to contact us if there’s some other way we can be of service.
• Send us an email using our service request form here.
• Call us at 1-800-SEND-A-HUG (1-800-736-3248) to speak to one of our Hug Ambassadors.
Shipping & Delivery
Click here for Shipping Information.
Click here to check your order status.
The Serious Teddy Bear Company accepts Visa, Mastercard, Discover, American Express, and PayPal for all orders.
Credit card information is collected via our secure server and is not kept on file. Your information is safe and secure when shopping at The Serious Teddy Bear Company.
As the visitor to this website, you are responsible for verifying your order for correctness and accuracy. This applies to all orders. We are unable to change/modify an order once it is placed nor are we able apply any discount coupon you did not use.
If you have any concerns or questions about an order, please contact us prior to completing it so we can help you make sure everything is correct. We are happy to help!
At this time we only offer online ordering via our secure Web site and shopping cart or by phone. Unfortunately, we currently do not accept mailed-in payments.
Returns and Refunds
Please contact us with any questions about returning items or replacements.
All information contained in the TheSeriousTeddyBear.com website is copyright protected and may not be reproduced, copied, or used without prior approval. No exceptions. Any person or persons found using information from this site without prior approval will be prosecuted to the fullest extent of the law.